09/08/06 - between 16847 and 19129 miles - brake clip

The reason the miles aren't known is because there was never a work order provided to me for the work done on this day. We noticed another rattle in the front. It is determined that there is a clip missing from the front brake sliders as part of the 08/08/21/06 service. The part is ordered and an appointment is set up for 09/08/06. I called to confirm the appointment and he said we were all set, I could get there a little before 8AM and it should take long. I arrived at 7:45 and expected to be out in about an hour. I left just before 11AM. The service manager didn't even bother to come out an tell me the part wasn't there when he had told me it was the day before.