I called to check on the tires under warranty and the radio that was ordered. To my surprise there was no record of the radio being ordered or the tires. There was a new service manager and once again no record was left by the other service manager. I asked to speak to the owner. I explained that we were still waiting for parts ordered back in December of 2006. He explained that the previous service manager had health problems and left. He said give him a few days to look everything up and he's get back to me. He mentioned he doubted the tires were covered since they are a wearable item.
I had not heard anything from the dealer for over a week so I called back on 03/27/07. I called and asked to speak to the owner. He said, "Hi Lance", I'll put you through to the new service manager. He forwarded me to the new manager. His first words were "What can I help you with?" I said "The owner has filled you in on my van's problem?" and he said no, I don't know anything about your car. I lost it!!! I asked to speak to the owner again. I asked why the service manager knew nothing about my van's issues. He had over a week to work on it and never did a thing! I was so upset I hung up after saying that he had sold us a piece of crap car that has had problems since purchased it.
I immediately sent a fax to him explaining why I was so upset, everything from the poor quality of the van and poor service we have received from his dealership. The car was under 30k miles at this time and the brakes were acting up again, the moldings were coming off the doors again. Note only were we unhappy with the quality, we were very upset with the inconvenience of having to drop the car off so many times to be fixed. We are a two car family and we need this van!
I sent a list of all issues with my fax. We set up an appointment to have the car looked at on 04/04/07. The owner assured me that this new service manger is very good and he will fix our problems.
