As per the advice of the owner of the dealership, I dropped off the car with a list of issues to be looked at.
Here are the issues that were to be looked at.
1. Check DVD player - Not working correctly since the radio was replaced 04/17/08
2. Rear wiper only works occasionally. It will stop in the middle of the window.
3. Rattling Noise near rear left sliding door - TSB 06-08-64-009A
4. Loud Buzzing / Humming Noise from front at highway speeds. Possible TSB# 06-02-58-001
5. Clicking Grinding Noise when making sharp turns at low speeds. Possibly TSB# 06-02-32-005.
6. Random Rough Starts - Car turns over, make loud grinding noise and stalls. Possibly TSB#01-08-45-005E.
7. Front and Back Chevy Bow tie Emblems are pitted and discolored. This had originally been brought to the attention of the dealer on 08/06/08. TSB# 06-08-111-004
8. Driver's Side Door Molding is comning off again. Was replaced in February 2006. No TSB found on this but both sliding doors were replaced in December of 2005 and the front doors in February of 2006 under warranty.
9. Low to Medium volume whistling noise heard from engine area when accelerating at highways speeds.
No TSB found on this, but saw several accounts on internet bulletin boards with this and other GM brands of the mini van being replaced under warranty.
10. Wheel Alignment and uncharacteristic tire wear.
Tires rotated at 7059 miles
Tires rotated at 11198 miles and tire wear was noted by owner and dealer.
Dealer said alignment with in spec.
Tires rotated at 15951 miles
Request made by owner to rotate tires at 23838 miles. Service manager would not rotate because of poor condition of tires. Said he would order new tires under warranty, alignment was within spec.
This Service Manager left the dealer. Possible TSB# 05-03-07-009A released 09/28/06.
The TSB states that using incorrect or outdated specifications may result in unnecessary adjustments, irregular and/or premature tire wear and repeat customer complaints.
Other: The Suction cup and numbers on the glass are asked to be looked at again.
I called the dealership to see how the work was coming. Here's as much of the conversation that I can remember. I was taking notes as we spoke but I was also very upset because of the way I was treated.
SM:(service manager) "We were able to look at what it was in for today.(apparently not everything on my list was able to be looked at because the only thing they were expecting was the followup with new parts form the last visit in April) Looking at the list . . the DVD player is working as it should"
Me: "What?, the speakers don't work."
SM: "It's working as it should."
Me: "What?, you can't hear the DVD sound over the speakers!"
SM: "Ok, I'll look at it myself"
Me: "What?, why didn't you already?"
SM: "You're not going to be asking 40 questions about everything, Come and pick up your car and find another dealer!"
Me: "Can I talk to XXXX (the owner)?"
SM: "No!"
Me: "What?"
SM: "Come and get your car!"
After this I called Chevy customer service and they found me a new dealer. Apparently a dealer can refuse to work on your vehicle if they feel you are complaining to much. I feel that we were treated badly by this new Service Manager. He was trying to fix our problems and had done a better job than the previous SM's but he was doing it on his own terms and and history we and our van had with this dealer and the SM's did not count. We were essentilayy startign over and had to prove the problems all over again.
I had asked the owner for paper work from several of the earlier visits that we made with the van. There were several times that they did not give us paper work. I wanted everything so I could present everything to GM. When they sent the paperwork at the end of 03/2007 it was with a statement saying we owed $310.55! The bill consisted of the open work orders from late 2006 and early 2007 before that last service manager started. several of the items had not even been completed. Finally after a couple of months of calling back and fourth I was able to get all of the bill canceled. This was our last contact with the dealership we purchased the Van from.
