03/27/07 - Miles unknown - Call to dealer for followup of 12/27/06 Service

I called to check on the tires under warranty and the radio that was ordered. To my surprise there was no record of the radio being ordered or the tires. There was a new service manager and once again no record was left by the other service manager. I asked to speak to the owner. I explained that we were still waiting for parts ordered back in December of 2006. He explained that the previous service manager had health problems and left. He said give him a few days to look everything up and he's get back to me. He mentioned he doubted the tires were covered since they are a wearable item.

I had not heard anything from the dealer for over a week so I called back on 03/27/07. I called and asked to speak to the owner. He said, "Hi Lance", I'll put you through to the new service manager. He forwarded me to the new manager. His first words were "What can I help you with?" I said "The owner has filled you in on my van's problem?" and he said no, I don't know anything about your car. I lost it!!! I asked to speak to the owner again. I asked why the service manager knew nothing about my van's issues. He had over a week to work on it and never did a thing! I was so upset I hung up after saying that he had sold us a piece of crap car that has had problems since purchased it.

I immediately sent a fax to him explaining why I was so upset, everything from the poor quality of the van and poor service we have received from his dealership. The car was under 30k miles at this time and the brakes were acting up again, the moldings were coming off the doors again. Note only were we unhappy with the quality, we were very upset with the inconvenience of having to drop the car off so many times to be fixed. We are a two car family and we need this van!

I sent a list of all issues with my fax. We set up an appointment to have the car looked at on 04/04/07. The owner assured me that this new service manger is very good and he will fix our problems.

12/27/06 - 23838 miles - Rotate tires, LOF, Brake noise, Radio Sound, two wheel alignment

This was the start of a long series of poor service form the dealer we purchased the van from. I didn't receive a copy of invoice until one was requested later (april), when I started a log to keep track of everything.

1. LOF - this was the only thing actually done on this RO. (all the following were marked as done when the receipt was received in late April even though they were not performed on 12/27/06)
2. Rotate Tires - Was not done because the tire wear was too bad and the rotation would only make it handle worse according to the service manager - He would order new tires under warranty.
3. Brake Noise - Pads found worn, replaced pads and turned rotors (after receiving the invoice in April I was charged for this service. This was the first time we had been charged for brake service. All others were done under warranty. The car still only had 23838 miles on it. We did not have to pay for this in the end.
4. A bulletin was found on the radio and a new one was ordered.
5. Two wheel alignment check was done. We were charged for an alignment service when the invoice was was done April even though the service manger had said in December that it was only a check and it was found to be with-in specs.

I called the dealer in February to check on the Radio and tires. I was told that the tires were in an they were waiting for the radio.

09/08/06 - between 16847 and 19129 miles - brake clip

The reason the miles aren't known is because there was never a work order provided to me for the work done on this day. We noticed another rattle in the front. It is determined that there is a clip missing from the front brake sliders as part of the 08/08/21/06 service. The part is ordered and an appointment is set up for 09/08/06. I called to confirm the appointment and he said we were all set, I could get there a little before 8AM and it should take long. I arrived at 7:45 and expected to be out in about an hour. I left just before 11AM. The service manager didn't even bother to come out an tell me the part wasn't there when he had told me it was the day before.

08/21/06 - 16847 miles - More Brake Vibration

The brake work on 08/07/06 did not fix the vibration. It turns out that the rear brakes were now the issue. They attempted to turn the hubs on the last visit but there was now too much warpage. Rear hubs are replaced.

08/07/06 - 15951 - Tires Rotated, Brake Vibration, Continuing Horn Issue

I sent the owner of the dealer that we purchased the car from a fax on 07/25/08. (Prior to this fax I had spoken to him about the tire and brake issues. He said off the record we have had several issues with them The tires don't hold up, the brakes don't hold up. But if you tell someone I said this I'll deny it.) I had taken his advice on how to proceed with the vans several quality issues and contacted Chevrolet. Customer Service started a file on our van but said nothing could be done until all current issues were taken care of. In the fax I asked that the following issues be addressed:
1. Warping Rotors
2. Horn not working properly
3. Static in the sound system (especially DVD) when accelerating.
4. Intermittent Radio / Speaker operation (the radio/cd,dvd sound would stop, the stations would be able to be changed, the dvd would play, and the cd would advance ALL with no sound. It would then mysteriously come back on later.)

The car went in on 08/07/06.
Theses issue was added to my list above.
5. The Chevy Bow tie on the back had become tarnished. It looked like the the finish was coming off form the back.

a. The tires were rotated.
b. New rotors were ordered (previously they had only turned them).
c. The horn was looked at again "Don't Know" was the comment on the work order.
d. Nothing was done with the tarnished bow tie (how ironic, the bow tie has been visible symbol for chevrolet for decades and now this defective one is a reflection of their poor quality)

06/28/06 - 13995 - Sway Bar Link

To fix the rattling in the front left the sway bar link that was ordered in April was replaced. There were 2797 miles put on the van since the part was ordered. Apparently we weren't the only ones to have issues with "Mr. Have your wife use her finger instead of horn" service manager. He was let go and all the orders that were made during his last fews weeks there were not followed through with. They didn't know the part was ours until we finally called and checked on it.

04/25/06 - 11198 miles - Rotate Tires, Inspect for unusual wear, Horn still not working, more brake vibration (pulsation)

Asked to check for uneven wear of inside of front tires. Some uneven tire wear found on inside of right front tire. Alignment found with in specs.

Check brake vibration. the Rear Rotors are found to be warped. Rotors resurfaced. Block sanded pads, the caliper slides are lubed.

Again I stated that it was not right that this was happening already with such little mileage.

Rattle was found in left front of the van. Front left stabilizer link was loose and creating noise. Order part.

We again let them know that the horn was not working properly. They said it was. I said my wife had to sound the horn because some one had pulle din forn tof her on the road and he said that she didn't need the horn she coudl just use her finger instead. NOT VERY PROFESSIONAL !!!!!