Tuesday, September 25, 2007
09/25/07 - 39897 Miles - Oil Change and Tire inspection / rotation
Tires are rotated and are wearing ok.
Tuesday, August 7, 2007
08/07/07 - 35339 Miles - All Radio Issues now fixed
We had the van in for an oil change and the ongoing radio issues. The Radio was replaced and all the radio, speaker, DVD issues were finally taken care of.
The dealer SM has been speaking to Chevrolet Customer Service about our concern of all the issues we've had and our concern going forward as we only have 661 miles left on our warranty. They offer us an extended warranty of 3 years or 36000 miles. There is however a $100 deductible.
The dealer SM has been speaking to Chevrolet Customer Service about our concern of all the issues we've had and our concern going forward as we only have 661 miles left on our warranty. They offer us an extended warranty of 3 years or 36000 miles. There is however a $100 deductible.
Tuesday, June 26, 2007
06/26/07 - 33903 Miles - New Tires, - Radio looked at again
The tires are now to a point where they are no longer safe. During the 06/13/07 visit it was stated by the dealer that Wear on tires appears to be from lack of rotation even thought we had them rotated several times. We travel a lot on the summer and have decided to bite the bullet and buy new ones. With only 33903 miles on this van that we purchased new we are now putting new tires on it!
Up to this point we have had to put very little money into the van other than expected maintenance items such as oil changes and other minor issues. As you can see by the documentation of trips to the original dealer up to this point, inconvenience was the issue along with the worry of what would happen once we passed our warranty period. (only about 2100 miles left at this point and we haven't even had the van two years yet) As of now we are not only being inconvenienced by this poorly manufactured van, we are now also paying for it.
Up to this point we have had to put very little money into the van other than expected maintenance items such as oil changes and other minor issues. As you can see by the documentation of trips to the original dealer up to this point, inconvenience was the issue along with the worry of what would happen once we passed our warranty period. (only about 2100 miles left at this point and we haven't even had the van two years yet) As of now we are not only being inconvenienced by this poorly manufactured van, we are now also paying for it.
Wednesday, June 13, 2007
06/13/07 - 32264 Miles - New Dealer, a new start
I was asked by the new dealership's Service Manager to provide a list of what was to be looked at. I did this and they checked everything out (12 items)on the first trip.
Will add copy of this later
So far so good with new dealer
Will add copy of this later
So far so good with new dealer
Friday, May 18, 2007
05/18/07 - Mileage unknown - No Paperwork - Last Time with Orginal Dealer (less than 30K)
As per the advice of the owner of the dealership, I dropped off the car with a list of issues to be looked at.
Here are the issues that were to be looked at.
1. Check DVD player - Not working correctly since the radio was replaced 04/17/08
2. Rear wiper only works occasionally. It will stop in the middle of the window.
3. Rattling Noise near rear left sliding door - TSB 06-08-64-009A
4. Loud Buzzing / Humming Noise from front at highway speeds. Possible TSB# 06-02-58-001
5. Clicking Grinding Noise when making sharp turns at low speeds. Possibly TSB# 06-02-32-005.
6. Random Rough Starts - Car turns over, make loud grinding noise and stalls. Possibly TSB#01-08-45-005E.
7. Front and Back Chevy Bow tie Emblems are pitted and discolored. This had originally been brought to the attention of the dealer on 08/06/08. TSB# 06-08-111-004
8. Driver's Side Door Molding is comning off again. Was replaced in February 2006. No TSB found on this but both sliding doors were replaced in December of 2005 and the front doors in February of 2006 under warranty.
9. Low to Medium volume whistling noise heard from engine area when accelerating at highways speeds.
No TSB found on this, but saw several accounts on internet bulletin boards with this and other GM brands of the mini van being replaced under warranty.
10. Wheel Alignment and uncharacteristic tire wear.
Tires rotated at 7059 miles
Tires rotated at 11198 miles and tire wear was noted by owner and dealer.
Dealer said alignment with in spec.
Tires rotated at 15951 miles
Request made by owner to rotate tires at 23838 miles. Service manager would not rotate because of poor condition of tires. Said he would order new tires under warranty, alignment was within spec.
This Service Manager left the dealer. Possible TSB# 05-03-07-009A released 09/28/06.
The TSB states that using incorrect or outdated specifications may result in unnecessary adjustments, irregular and/or premature tire wear and repeat customer complaints.
Other: The Suction cup and numbers on the glass are asked to be looked at again.
I called the dealership to see how the work was coming. Here's as much of the conversation that I can remember. I was taking notes as we spoke but I was also very upset because of the way I was treated.
SM:(service manager) "We were able to look at what it was in for today.(apparently not everything on my list was able to be looked at because the only thing they were expecting was the followup with new parts form the last visit in April) Looking at the list . . the DVD player is working as it should"
Me: "What?, the speakers don't work."
SM: "It's working as it should."
Me: "What?, you can't hear the DVD sound over the speakers!"
SM: "Ok, I'll look at it myself"
Me: "What?, why didn't you already?"
SM: "You're not going to be asking 40 questions about everything, Come and pick up your car and find another dealer!"
Me: "Can I talk to XXXX (the owner)?"
SM: "No!"
Me: "What?"
SM: "Come and get your car!"
After this I called Chevy customer service and they found me a new dealer. Apparently a dealer can refuse to work on your vehicle if they feel you are complaining to much. I feel that we were treated badly by this new Service Manager. He was trying to fix our problems and had done a better job than the previous SM's but he was doing it on his own terms and and history we and our van had with this dealer and the SM's did not count. We were essentilayy startign over and had to prove the problems all over again.
I had asked the owner for paper work from several of the earlier visits that we made with the van. There were several times that they did not give us paper work. I wanted everything so I could present everything to GM. When they sent the paperwork at the end of 03/2007 it was with a statement saying we owed $310.55! The bill consisted of the open work orders from late 2006 and early 2007 before that last service manager started. several of the items had not even been completed. Finally after a couple of months of calling back and fourth I was able to get all of the bill canceled. This was our last contact with the dealership we purchased the Van from.
Here are the issues that were to be looked at.
1. Check DVD player - Not working correctly since the radio was replaced 04/17/08
2. Rear wiper only works occasionally. It will stop in the middle of the window.
3. Rattling Noise near rear left sliding door - TSB 06-08-64-009A
4. Loud Buzzing / Humming Noise from front at highway speeds. Possible TSB# 06-02-58-001
5. Clicking Grinding Noise when making sharp turns at low speeds. Possibly TSB# 06-02-32-005.
6. Random Rough Starts - Car turns over, make loud grinding noise and stalls. Possibly TSB#01-08-45-005E.
7. Front and Back Chevy Bow tie Emblems are pitted and discolored. This had originally been brought to the attention of the dealer on 08/06/08. TSB# 06-08-111-004
8. Driver's Side Door Molding is comning off again. Was replaced in February 2006. No TSB found on this but both sliding doors were replaced in December of 2005 and the front doors in February of 2006 under warranty.
9. Low to Medium volume whistling noise heard from engine area when accelerating at highways speeds.
No TSB found on this, but saw several accounts on internet bulletin boards with this and other GM brands of the mini van being replaced under warranty.
10. Wheel Alignment and uncharacteristic tire wear.
Tires rotated at 7059 miles
Tires rotated at 11198 miles and tire wear was noted by owner and dealer.
Dealer said alignment with in spec.
Tires rotated at 15951 miles
Request made by owner to rotate tires at 23838 miles. Service manager would not rotate because of poor condition of tires. Said he would order new tires under warranty, alignment was within spec.
This Service Manager left the dealer. Possible TSB# 05-03-07-009A released 09/28/06.
The TSB states that using incorrect or outdated specifications may result in unnecessary adjustments, irregular and/or premature tire wear and repeat customer complaints.
Other: The Suction cup and numbers on the glass are asked to be looked at again.
I called the dealership to see how the work was coming. Here's as much of the conversation that I can remember. I was taking notes as we spoke but I was also very upset because of the way I was treated.
SM:(service manager) "We were able to look at what it was in for today.(apparently not everything on my list was able to be looked at because the only thing they were expecting was the followup with new parts form the last visit in April) Looking at the list . . the DVD player is working as it should"
Me: "What?, the speakers don't work."
SM: "It's working as it should."
Me: "What?, you can't hear the DVD sound over the speakers!"
SM: "Ok, I'll look at it myself"
Me: "What?, why didn't you already?"
SM: "You're not going to be asking 40 questions about everything, Come and pick up your car and find another dealer!"
Me: "Can I talk to XXXX (the owner)?"
SM: "No!"
Me: "What?"
SM: "Come and get your car!"
After this I called Chevy customer service and they found me a new dealer. Apparently a dealer can refuse to work on your vehicle if they feel you are complaining to much. I feel that we were treated badly by this new Service Manager. He was trying to fix our problems and had done a better job than the previous SM's but he was doing it on his own terms and and history we and our van had with this dealer and the SM's did not count. We were essentilayy startign over and had to prove the problems all over again.
I had asked the owner for paper work from several of the earlier visits that we made with the van. There were several times that they did not give us paper work. I wanted everything so I could present everything to GM. When they sent the paperwork at the end of 03/2007 it was with a statement saying we owed $310.55! The bill consisted of the open work orders from late 2006 and early 2007 before that last service manager started. several of the items had not even been completed. Finally after a couple of months of calling back and fourth I was able to get all of the bill canceled. This was our last contact with the dealership we purchased the Van from.
Tuesday, April 17, 2007
04/17/07 - 29668 miles - Radio fixed - NOT !! - Other Issues
The radio was finally in at the dealer. An appointment was set up for 04/17/08. I showed up with TSB's I printed off AllData.com. I paid for a one year subscription to see if I'd have better luck figuring out what was going on with our Uplander. The new service manager didn't like it that I brought in a list of possible TSB's. I said the TSB on the radio that you found last week was issued in the summer of 2005 and we bought the van in September of 2005. The other service managers did not find a TSB that was there since before we even owned the vehicle!!
I gave him my list and he said they were not valid and that only GM TSB's were to be followed. He said there was more on my list than what was on the schedule to be looked at and fixed today. I agreed and said I was just bringing them to the dealer attention. I became upset. All I was trying to do was give him some history on our old problems and current problems, and he said to stop or he'd throw me out of the business. Another professional employee. I think he felt that I was showing him up by having the TSB's. This was nothing against him. He had found the radio problem, the DVD issue, and the dimming light problem the last time on 04/04/07.
After I picked up the van that evening (after hours) I tried the DVD player and it didn't hiss or have static anymore because it didn't work. I tried the DVD player and there is only a picture. No Sound - unless you plug in a set of head phones, not not the wireless headphones that come with the Uplander, regular wired ones. If you try to switch on the DVD player says "No Radio". Unbelievable.
I gave him my list and he said they were not valid and that only GM TSB's were to be followed. He said there was more on my list than what was on the schedule to be looked at and fixed today. I agreed and said I was just bringing them to the dealer attention. I became upset. All I was trying to do was give him some history on our old problems and current problems, and he said to stop or he'd throw me out of the business. Another professional employee. I think he felt that I was showing him up by having the TSB's. This was nothing against him. He had found the radio problem, the DVD issue, and the dimming light problem the last time on 04/04/07.
After I picked up the van that evening (after hours) I tried the DVD player and it didn't hiss or have static anymore because it didn't work. I tried the DVD player and there is only a picture. No Sound - unless you plug in a set of head phones, not not the wireless headphones that come with the Uplander, regular wired ones. If you try to switch on the DVD player says "No Radio". Unbelievable.
Wednesday, April 4, 2007
04/04/07 - 28461 - Drop off for new service manger to look at.
On 04/04/07 I dropped off our Uplander to see what the new service manger could figure out and fix. The Radio issue was confirmed and a new radio was ordered. Other issues were looked at(DVD Static, dimming headlights)and parts were ordered. I do not have paper work for the 04/04/07 visit.
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